Arrendamiento Especializado Turístico S.A. de C.V., trading as FlowHotels, with registered address at Avenida Nuevo León #108, Colonia Hipódromo, Delegación Cuauhtémoc, CP.06100, Mexico City, and website www.flowhotels.mx, is responsible for the processing of your personal data. Below, you will find information regarding this matter:
For what purposes will we use your personal data?
I. We will use the personal data we collect from you and other clients to provide our accommodation services.
Additionally, we will use your personal information for the following secondary purposes, which are not necessary for the requested service; however, they will allow us to provide you with better service:
Marketing campaigns and personalized advertisements.
Commercial prospecting.
Regarding these secondary purposes, we inform you that your personal data is shared with companies outside our organization. If you do not express your refusal to these transfers, we will understand that you have given us your consent.
If you do not wish your personal data to be processed for these secondary purposes, you can send an email to reservaciones@flowsuites.com or call 55 52 11 00 01. The mechanism to limit the use and disclosure of your personal data is available on our website.
Refusal to limit the use or disclosure of your personal data will not be grounds for us to deny you the provision of our services.
What personal data will we use to provide our services?
To carry out the purposes described in this privacy notice, we will use the following personal information:
| Personal identification data. | Personal and/or business telephone number. |
| Email address. | Banking information. |
| Federal Taxpayer Registration number. | Billing address. |
| Handwritten signature. | Information regarding specific requirements of our clients, such as their preferred room or requests for special services. |
| Information related to the hotel’s additional services. | Information regarding travel companions. |
How can you access, rectify, or delete your personal data, object to its use, revoke your consent, or limit the use and disclosure of your personal data?
You have the right to know what personal data we have about you, what we use it for, and the conditions of its use (Access). You also have the right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); to have it deleted from our records or databases if you believe it is not being used appropriately (Cancellation); to object to the use of your personal data for specific purposes (Objection), revoke your consent, or limit the use and disclosure of your personal data for specific purposes.
To exercise any of these rights, you must send your request to reservaciones@flowsuites.com or submit it to our Personal Data Department. The contact information for the person in charge of the Personal Data Department, who is responsible for processing rights requests, is as follows:
| Manager: | Karent Alcázar |
| Address: | Avenida Nuevo León #108, Colonia Hipódromo, Delegación Cuauhtémoc, CP. 06100, Ciudad de México, México. |
| E mail: | reservaciones@flowsuites.com |
| Phone number: | (55) 5211 0001 |
Changes to our Privacy Notice
This privacy notice may be modified, changed, or updated due to new legal requirements, our own needs, privacy practices, or changes in our business model.
We undertake to keep you informed of any changes to this privacy notice through our website. Likewise, the data subjects will be notified of any changes to the privacy notice by email to the address they provided.
I consent to my personal data being processed in accordance with the terms and conditions set forth in this privacy notice.
Terms and Conditions
Check-in
Guests can check-in from 3:00 PM to 12:30 PM. Upon check-in, guests must present photo identification and a credit card.
Check-in
Check-in is from 3:00 PM to 12:30 PM.
Cancellation Policies
Cancellations must be made at least 48 hours prior to arrival to avoid a penalty equivalent to one night’s accommodation plus applicable taxes per reservation.
Guarantee
The card provided at the time of booking is used solely as a guarantee to secure the room. No charges will be made without prior authorization, except for an applicable penalty.
Children’s Policies
The property does not allow children. Cribs and Rollaway Bed Policies: Cribs and rollaway beds are not available. Adults Only.
Pet Policy
Pets are allowed subject to availability at an additional cost (USD 25 plus tax per pet, per night).
Early Check-In
Subject to availability at an additional cost of half the rent plus tax. Late Check-Out – Subject to availability at an additional cost of half the rent plus tax.
Parking
USD 12 per night, subject to availability.
Age Restriction:
The minimum age required for check-in is 18 years.
Accepted Payment Methods
MasterCard, Visa, and American Express cards are accepted, as well as cash payments in local currency and USD.
